The Community for Technology Leaders
RSS Icon
Issue No.06 - November/December (2009 vol.26)
pp: 35-40
Ban Al-Ani , University of California, Irvine
David Redmiles , University of California, Irvine
In this article we report on our investigation of trust in distributed development teams and the role that software tools can play in supporting teams. Our investigation shows that the continuous coordination paradigm tools Palantír, Ariadne, World View, and Workspace Activity Viewer help distributed teams develop trust by sharing information across boundaries through visualizations and in other ways. Our analysis provides insights into the role existing tools can play in developing trust and how future tools can promote trust.
trust, distributed teams, collaboration, coordination, tools, software engineering
Ban Al-Ani, David Redmiles, "Trust in Distributed Teams: Support through Continuous Coordination", IEEE Software, vol.26, no. 6, pp. 35-40, November/December 2009, doi:10.1109/MS.2009.192
1. S.L Jarvenpaa, K. Knoll, and D.E. Leidner, "Is Anybody Out There? Antecedents of Trust in Global Virtual Teams," J. Management Information Systems, vol. 14, no. 4, 1998, pp. 29–64.
2. S. Teasley et al., "How Does Radical Collocation Help a Team Succeed?" Proc. 2000 ACM Conf. Computer Supported Cooperative Work, ACM Press, 2000, pp. 339–346.
3. J.M. Wilson, S.G. Straus, and W.J. McEvily, "All in Due Time: The Development of Trust in Computer-Mediated and Face-to-Face Groups," Organizational Behavior and Human Decision Processes, vol. 99, 2006, pp. 16–33.
4. B. Al-Ani and D. Redmiles, "In Strangers We Trust? Findings of an Empirical Study of Distributed Development," 4th IEEE Int'l Conf. Global Software Eng., IEEE CS Press, 2009, pp. 121–130, ICGSE.2009.20.
5. D. Redmiles et al., "Continuous Coordination: A New Paradigm to Support Globally Distributed Software Development Projects," Withschaftsinformatik J., vol. 49, 2007, pp. 28–38.
6. A. Sarma, D. Redmiles, and A. van der Hoek, "Empirical Evidence of the Benefits of Workspace Awareness in Software Configuration Management," Proc. ACM SIGSOFT Int'l Symp. Foundations of Software Eng. (FSE 16), ACM Press, 2008, pp. 113–123.
7. S. Furst, R. Blackburn, and B. Rosen, "Virtual Team Effectiveness: A Proposed Research Agenda," Information Systems J., vol. 9, no. 4, 1999, pp. 249–269.
8. S.L. Jarvenpaa and D.E. Leidner, "Communication and Trust in Global Virtual Teams," Organization Science, vol. 10, no. 6, 1999, pp. 791–815.
9. D. Meyerson, K.E. Weick, and R.M. Kramer, "Swift Trust and Temporary Groups," Trust in Organizations: Frontiers of Theory and Research, R.M. Kramer, and T.R. Tyler eds., Sage, 1996, pp. 166–195.
10. E. Trainer,, "Connecting the Social and Technical Aspects of Computing with Visualization," Proc. IEEE Symp. Visual Languages and Human Centric Computing (VL/HCC 08), IEEE CS Press, 2008, pp. 272–273.
11. B. Al-Ani et al., "Continuous Coordination within the Context of Cooperative and Human Aspects of Software Engineering," Proc. 2008 Int'l Workshop Cooperative and Human Aspects of Software Eng., ACM Press, 2008, pp. 1–4.
12. G. Hofstede, Culture's Consequences: International Differences in Work Related Values, Sage, 1980.
13. J.S. Olson and G.M. Olson, "Culture Surprises in Remote Software Development Teams," Queue, vol. 1, no. 9, 2003, pp. 52–59.
14. J. Cummings, "Work Groups, Structural Diversity, and Knowledge Sharing in a Global Organization," Management Science, vol. 50, no. 4, 2004, pp. 352–364.
15. D. Fay and R.F. Guillaume, International Encyclopedia of Organization Studies, S.R. Clegg, and J.R. Bailey eds., Sage, 2007, pp. 1510–1513.
536 ms
(Ver 2.0)

Marketing Automation Platform Marketing Automation Tool