Big Island, Hawaii
Jan. 3, 2005 to Jan. 6, 2005
Jaco H. Appelman , Delft University of Technology, The Netherlands
Jasmina van Driel , Delft University of Technology, The Netherlands
Group Support Systems (GSS) are increasingly present in different organizational configurations. One way to stimulate sustained use of a GSS is to consciously design recurring processes that support mission critical tasks. Based on this notion the first two phases of a crisis response process in one of the main harbors in the world were modeled and redefined in terms of thinkLets. This delivered a process design that was supported by a GSS. The aim of the project was to design and execute the situational awareness phase in a distributed fashion and to do it faster and more effective than the current same-time same-place process.
Jaco H. Appelman, Jasmina van Driel, "Crisis-Response in the Port of Rotterdam: Can We do Without a Facilitator in Distributed Settings?", HICSS, 2005, 2014 47th Hawaii International Conference on System Sciences, 2014 47th Hawaii International Conference on System Sciences 2005, pp. 17b, doi:10.1109/HICSS.2005.177