Big Island, Hawaii
Jan. 3, 2005 to Jan. 6, 2005
Souren Paul , Southern Illinois University at Carbondale
Priya Seetharaman , Indian Institute of Management, Calcutta
Imad Samarah , Southern Illinois University at Carbondale
Peter Mykytyn, Jr. , Southern Illinois University at Carbondale
Virtual teams are temporally and geographically dispersed groups, which may have members from varied cultures and backgrounds. Such diversity may cause intra-group conflicts in virtual teams. We analyzed the contents of the transcripts of GSS-based virtual teams and identified the conflict episodes and the approaches followed to resolve intra-group conflicts. The conflict episodes that occurred in the early phases of decision-making were separated from those taking place in the choice phase. The results revealed that conflicts in the choice phase of decision-making were detrimental to global virtual teams. We also found that groups following an integrative conflict resolution style had better performance than those following other conflict resolution approaches, such as a distributive style. While the results contribute towards the understanding of conflict in groups, the area warrants further research.
Souren Paul, Priya Seetharaman, Imad Samarah, Peter Mykytyn, Jr., "Understanding Conflict in Virtual Teams: An Experimental Investigation using Content Analysis", HICSS, 2005, 2014 47th Hawaii International Conference on System Sciences, 2014 47th Hawaii International Conference on System Sciences 2005, pp. 44a, doi:10.1109/HICSS.2005.647