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Developing Trust in Virtual Teams
Maui, Hawaii January 03-January 06
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/HICSS.1997.1002530th Hawaii International Conference ...
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A research project with distributed electronic teams was conducted to examine how virtual temporary teams quickly develop and maintain trust relationships with people that they hardly know, and may never meet again, with the goal of producing interdependent work. We collected h from 14 teams of students from three different universities with the aim of providing theoretical and empirical explanation of what temporary, distributed teams do to produce trust as a foundation for cooperative work. Our results suggest that high levels of trust were maintained in teams that engaged continuous and frequent interaction, were more efficient in moving through the phases of the project, focused on the work content of their projects, and achieved sufficient amounts of social penetration during the first part of the project to increase their work effectiveness throughout its conclusion. The implications of trust in virtual teams are discussed.
Citation:
"Developing Trust in Virtual Teams," hicss, vol. 2, pp.412, 30th Hawaii International Conference on System Sciences (HICSS) Volume 2: Information Systems Track-Collaboration Systems and Technology, 1997
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