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Trust in Virtual Healthcare Communities: Design and Implementation of Trust-Enabling Functionalities
Big Island, Hawaii January 05-January 08
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/HICSS.2004.1265436Proceedings of the 37th Annual Hawaii ...
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Winfried Ebner, Technische Universit?t M?nchen
Jan Marco Leimeister, Technische Universit?t M?nchen
Helmut Krcmar, Technische Universit?t M?nchen
Trust in online communities, particularly in the healthcare domain, provides (apart from other success factors) the foundation for a successful implementation and operation of a virtual community (VC). A look at existing communities however leads to the conclusion that many VCs fail to meet requirements upon which trust is established. Based on the researchers? experience, this paper describes how trust-enabling functionalities can be systematically designed and implemented in a virtual community for cancer patients. The presented components support the process of creating trust in the VC and contribute to the successful implementation and maintenance of the community. The paper concludes with a discussion on aspects of trust yet to be implemented and recommendations for further research in this area.
Citation:
Winfried Ebner, Jan Marco Leimeister, Helmut Krcmar, "Trust in Virtual Healthcare Communities: Design and Implementation of Trust-Enabling Functionalities," hicss, vol. 7, pp.70182a, Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7, 2004
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