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Divide and Prosper: Comparing Models of Customer Behavior From Populations to Individuals
Brighton, United Kingdom November 01-November 04
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/ICDM.2004.10013Fourth IEEE International Conference ...
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Tianyi Jiang, New York University
Alexander Tuzhilin, New York University
This paper compares customer segmentation, 1-to-1, and aggregate marketing approaches across a broad range of experimental settings, including multiple segmentation levels, marketing datasets, dependent variables, and different types of classifiers, segmentation techniques, and predictive measures. Our experimental results show that, overall, 1-to-1 modeling significantly outperforms the aggregate approach among high-volume customers and is never worse than aggregate approach among low-volume customers. Moreover, the best segmentation techniques tend to outperform 1-to-1 modeling among low-volume customers.
Citation:
Tianyi Jiang, Alexander Tuzhilin, "Divide and Prosper: Comparing Models of Customer Behavior From Populations to Individuals," icdm, pp.419-422, Fourth IEEE International Conference on Data Mining (ICDM'04), 2004
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