Process assessment or process improvement is usually not considered in the context of Web applications, and the differences between Web applications and traditional applications are not usually emphasized. In this paper, we discuss a generic quality framework, based on a generic model, for evaluating Web processes. The aim is to perform assessment and improvement of web processes by using techniques from empirical software engineering. A web development process can be broadly classified into two almost independent sub-processes: the authoring process (AU H process) and the process of developing the infrastructure (INF process). The AU H process concerns the creation and management of the contents of a set of nodes and the way they are linked to produce a web appl cat on, whereas the INF development process prov des technolog cal support and nvolves creat on of databases, ntegrat on of the web appl cat on to legacy systems etc. In th s paper, we nstant ate our gener c qual ty model to the AU H process and present a measurement framework for th s process. Such a measurement framework can form the bas s for assessment and mprovement of the AU H process. Furthermore, tool support s necessary to manage the volume of nformat on assoc ated w th a process and the assoc ated products. We also present such a tool to prov de effect ve gu dance to software personnel nclud ng developers, managers and qual ty assurance eng neers.