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A Case Study on the Impact of Scrum on Overtime and Customer Satisfaction
Denver, Colorado July 24-July 29
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/ADC.2005.1Agile Development Conference (ADC'05)
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Chris Mann, Frank Maurer, "A Case Study on the Impact of Scrum on Overtime and Customer Satisfaction," Agile Development Conference/Australasian Database Conference, pp. 70-79, Agile Development Conference (ADC'05), 2005.
 
 
BibTex
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@article{ 10.1109/ADC.2005.1,
author = {Chris Mann and Frank Maurer},
title = {A Case Study on the Impact of Scrum on Overtime and Customer Satisfaction},
journal ={Agile Development Conference/Australasian Database Conference},
volume = {0},
year = {2005},
isbn = {0-7695-2487-7},
pages = {70-79},
doi = {http://doi.ieeecomputersociety.org/10.1109/ADC.2005.1},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
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TY - CONF
JO - Agile Development Conference/Australasian Database Conference
TI - A Case Study on the Impact of Scrum on Overtime and Customer Satisfaction
SN - 0-7695-2487-7
SP70
EP79
A1 - Chris Mann,
A1 - Frank Maurer,
PY - 2005
KW - null
VL - 0
JA - Agile Development Conference/Australasian Database Conference
ER -
 
Chris Mann, University Of Calgary
Frank Maurer, University Of Calgary
This paper provides results, and experiences from a longitudinal, 2 year industrial case study. The quantitative results indicate that after the introduction of a Scrum process into an existing software development organization the amount of overtime decreased, allowing the developers to work at a more sustainable pace while at the same time the qualitative results indicate that there was an increase in customer satisfaction.
Citation:
Chris Mann, Frank Maurer, "A Case Study on the Impact of Scrum on Overtime and Customer Satisfaction," adc, pp.70-79, Agile Development Conference (ADC'05), 2005
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