Issues of Service Innovation and Its Model

National Center of Sciences, Tokyo, Japan July 23-July 26

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http://doi.ieeecomputersociety.org/10.1109/CEC-EEE.2007.57

The 9th IEEE International Conference ...

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	ASCII Text	x
	Fumihiro Maruyama, Youji Kohda, Tsuneo Katsuyama, "Issues of Service Innovation and Its Model," E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on, pp. 489-490, The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007), 2007.

	BibTex	x
	@article{ 10.1109/CEC-EEE.2007.57, author = {Fumihiro Maruyama and Youji Kohda and Tsuneo Katsuyama}, title = {Issues of Service Innovation and Its Model}, journal ={E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on}, volume = {0}, year = {2007}, isbn = {0-7695-2913-5}, pages = {489-490}, doi = {http://doi.ieeecomputersociety.org/10.1109/CEC-EEE.2007.57}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, }

	RefWorks Procite/RefMan/Endnote	x
	TY - CONF JO - E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on TI - Issues of Service Innovation and Its Model SN - 0-7695-2913-5 SP489 EP490 A1 - Fumihiro Maruyama, A1 - Youji Kohda, A1 - Tsuneo Katsuyama, PY - 2007 KW - null VL - 0 JA - E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on ER -

Fumihiro Maruyama, Fujitsu Laboratories Ltd.

Youji Kohda, Fujitsu Laboratories Ltd.

Tsuneo Katsuyama, Fujitsu Laboratories Ltd.

This paper addresses service innovation. First, issues characteristic of services are studied from multiple perspectives. Then we present a model for service innovation, which is a plan-do-check-act cycle to improve services by making use of technologies. We take a close look at the model with a case study.

Citation:

Fumihiro Maruyama, Youji Kohda, Tsuneo Katsuyama, "Issues of Service Innovation and Its Model," cec-eee, pp.489-490, The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007), 2007

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