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Service Engineering: a CAD system of service to evaluate satisfaction of products
National Center of Sciences, Tokyo, Japan July 23-July 26
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/CEC-EEE.2007.88The 9th IEEE International Conference ...
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Tamio Arai, Yoshiki Shimomura, Tatsunori Hara, Yohei Yoshimitsu, "Service Engineering: a CAD system of service to evaluate satisfaction of products," E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on, pp. 485-486, The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007), 2007.
 
 
BibTex
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@article{ 10.1109/CEC-EEE.2007.88,
author = {Tamio Arai and Yoshiki Shimomura and Tatsunori Hara and Yohei Yoshimitsu},
title = {Service Engineering: a CAD system of service to evaluate satisfaction of products},
journal ={E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on},
volume = {0},
year = {2007},
isbn = {0-7695-2913-5},
pages = {485-486},
doi = {http://doi.ieeecomputersociety.org/10.1109/CEC-EEE.2007.88},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - CONF
JO - E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on
TI - Service Engineering: a CAD system of service to evaluate satisfaction of products
SN - 0-7695-2913-5
SP485
EP486
A1 - Tamio Arai,
A1 - Yoshiki Shimomura,
A1 - Tatsunori Hara,
A1 - Yohei Yoshimitsu,
PY - 2007
KW - null
VL - 0
JA - E-Commerce Technology, IEEE International Conference on, and Enterprise Computing, E-Commerce, and E-Services, IEEE International Conference on
ER -
 
Tamio Arai, University of Tokyo, Japan
Yoshiki Shimomura, Tokyo Metropolitan University, Japan
Tatsunori Hara, University of Tokyo, Japan
Yohei Yoshimitsu, University of Tokyo, Japan
Service attracts more attention as manufacturing industries shifts from "product sellers" toward "service providers." A novel engineering discipline seems essential to evaluate products by customers' satisfaction. Service Engineering has been proposed since 2002, where both services and products are represented by functions and attributes. This paper describes a novel model of service, the evaluation method and its CAD system.
Citation:
Tamio Arai, Yoshiki Shimomura, Tatsunori Hara, Yohei Yoshimitsu, "Service Engineering: a CAD system of service to evaluate satisfaction of products," cec-eee, pp.485-486, The 9th IEEE International Conference on E-Commerce Technology and The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services (CEC-EEE 2007), 2007
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