loading...
Some issues for the Modelling of Interactive E-Services from the Customer Multi-Channel Interaction Perspectives
Hong Kong, China March 29-April 01
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/EEE.2005.1232005 IEEE International Conference on ...
 This Article 
 
Buy PURCHASE ARTICLE: $19
PDF
HTML
Buy IEEE Xplore Subscribers
 
 Share 
   
 Bibliographic References 
   
 Add to: 
 
Digg
Furl
Spurl
Blink
Simpy
Google
Del.icio.us
Y!MyWeb
 
 Search 
   
ASCII Text
x 
 
Vincent Chevrin, Alain Derycke, Jos? Rouillard, "Some issues for the Modelling of Interactive E-Services from the Customer Multi-Channel Interaction Perspectives," e-Technology, e-Commerce, and e-Services, IEEE International Conference on, pp. 256-259, 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service (EEE'05), 2005.
 
 
BibTex
x
 
@article{ 10.1109/EEE.2005.123,
author = {Vincent Chevrin and Alain Derycke and Jos? Rouillard},
title = {Some issues for the Modelling of Interactive E-Services from the Customer Multi-Channel Interaction Perspectives},
journal ={e-Technology, e-Commerce, and e-Services, IEEE International Conference on},
volume = {0},
year = {2005},
isbn = {0-7695-2274-2},
pages = {256-259},
doi = {http://doi.ieeecomputersociety.org/10.1109/EEE.2005.123},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - CONF
JO - e-Technology, e-Commerce, and e-Services, IEEE International Conference on
TI - Some issues for the Modelling of Interactive E-Services from the Customer Multi-Channel Interaction Perspectives
SN - 0-7695-2274-2
SP256
EP259
A1 - Vincent Chevrin,
A1 - Alain Derycke,
A1 - Jos? Rouillard,
PY - 2005
KW - null
VL - 0
JA - e-Technology, e-Commerce, and e-Services, IEEE International Conference on
ER -
 
Vincent Chevrin, Universit? de Lille 1, France
Alain Derycke, Universit? de Lille 1, France
Jos? Rouillard, Universit? de Lille 1, France
We are involved in research on new interactive systems for e-Commerce, especially in the B-to-C perspective. These works are in the crossroads of HCI and e-Services area. We have studied existing researches about web services, which appear insufficient for our needs. We explain the complexity of the interactive systems for direct marketing. Then we discuss about the design of generic architecture for rich interactions in B-to-C and we give a definition of our interpretation of e-Service. Finally, we propose an analysis of the models and protocols for the e-Services.
Citation:
Vincent Chevrin, Alain Derycke, Jos? Rouillard, "Some issues for the Modelling of Interactive E-Services from the Customer Multi-Channel Interaction Perspectives," eee, pp.256-259, 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service (EEE'05), 2005
Usage of this product signifies your acceptance of the Terms of Use.