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Impact of IT Service Provider Process Capabilities on Service Provider Performance: An Empirical Study
Kauai, Hawaii January 04-January 07
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/HICSS.2006.212Proceedings of the 39th Annual Hawaii ...
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Matthew Swinarski, Rajiv Kishore, H. Raghav Rao, "Impact of IT Service Provider Process Capabilities on Service Provider Performance: An Empirical Study," Hawaii International Conference on System Sciences, vol. 8, pp. 199c, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06) Track 8, 2006.
 
 
BibTex
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@article{ 10.1109/HICSS.2006.212,
author = {Matthew Swinarski and Rajiv Kishore and H. Raghav Rao},
title = {Impact of IT Service Provider Process Capabilities on Service Provider Performance: An Empirical Study},
journal ={Hawaii International Conference on System Sciences},
volume = {8},
year = {2006},
issn = {1530-1605},
pages = {199c},
doi = {http://doi.ieeecomputersociety.org/10.1109/HICSS.2006.212},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
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TY - CONF
JO - Hawaii International Conference on System Sciences
TI - Impact of IT Service Provider Process Capabilities on Service Provider Performance: An Empirical Study
SN - 1530-1605
SP
EP
A1 - Matthew Swinarski,
A1 - Rajiv Kishore,
A1 - H. Raghav Rao,
PY - 2006
KW - null
VL - 8
JA - Hawaii International Conference on System Sciences
ER -
 
Matthew Swinarski, Penn State University
Rajiv Kishore, The State University of New York at Buffalo
H. Raghav Rao, The State University of New York at Buffalo
Using the resource based view of the firm this research identifies a set of provider capabilities most likely to impact the success of an IS outsourcing relationship. These capabilities are categories into key process areas. The results presented show the effect of the routinization of these processes on four client/provider related IS outsourcing success measures.
Citation:
Matthew Swinarski, Rajiv Kishore, H. Raghav Rao, "Impact of IT Service Provider Process Capabilities on Service Provider Performance: An Empirical Study," hicss, vol. 8, pp.199c, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06) Track 8, 2006
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