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E-Government Evaluation: Reflections On Three Organisational Case Studies
Big Island, Hawaii January 03-January 06
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/HICSS.2007.18940th Annual Hawaii International Conf ...
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Stephen Jones, Conwy County Borough Council, UK
Zahir Irani, Brunel University, Uxbridge, UB8 3PH, UK
Amir Sharif, Brunel University, Uxbridge, UB8 3PH, UK
The deployment of e-Government continues at a significant cost and pace in the worldwide public sector. An important area of research is that of the evaluation of e-Government. In this paper the authors report the findings from three interpretive in-depth organisational case studies that explore e-Government evaluation within UK public sector settings. The paper elicits insights to organisational and managerial aspects with the aim of improving knowledge and understanding of e- Government evaluation. The findings that are extrapolated from the analysis of the three case studies are classified and mapped onto a tentative e-Government evaluation framework and presented in terms lessons learnt. These aim to inform theory and improve e- Government evaluation practice. The paper concludes that e-Government evaluation is an under developed area and calls for senior executives to engage more with the e- Government agenda and commission e-Government evaluation exercises to improve evaluation practice.
Citation:
Stephen Jones, Zahir Irani, Amir Sharif, "E-Government Evaluation: Reflections On Three Organisational Case Studies," hicss, pp.105, 40th Annual Hawaii International Conference on System Sciences (HICSS'07), 2007
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