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Enabling Customer-Driven Processes in Value-Added Networks Using an Architecture for E-Collaboration
Beijing, China October 12-October 18
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/ICEBE.2005.61IEEE International Conference on e-Bu ...
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Adam Otmar, Institute for Information Systems (IWi), Germany
Pavlina Chikova, Institute for Information Systems (IWi), Germany
Anja Hofer, Institute for Information Systems (IWi), Germany

Different customer requirements in combination with technological advances caused mainly by the Internet enable new or improved customer-driven business processes. The management of such processes requires a deep but flexible integration of enterprises. In this context new forms of cooperation like E-Collaboration, describing the efficient and effective collaboration of participants in a value-added network, arise. In order to manage customer- driven business processes across such networks, existing concepts and tools for business process management need to be adapted and extended. For that purpose an E-Collaboration architecture is presented in this paper, which shows how cross-enterprise, customer-driven processes can be planned, implemented and controlled in a value-added network. Another important building block is the life-cycle-model that serves as a guideline for the process-oriented creation and operation of cooperations towards a common customer-driven production and bundling of goods and services.

Citation:
Adam Otmar, Pavlina Chikova, Anja Hofer, "Enabling Customer-Driven Processes in Value-Added Networks Using an Architecture for E-Collaboration," icebe, pp.18-24, IEEE International Conference on e-Business Engineering (ICEBE'05), 2005
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