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Service-mining Based on the Knowledge and Customer Databases
Melbourne, Australia July 11-July 13
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/ICIS.2007.1656th IEEE/ACIS International Conferenc ...
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Hu Wang, Chunqiang Gong, Yan Li, "Service-mining Based on the Knowledge and Customer Databases," Computer and Information Science, ACIS International Conference on, pp. 561-568, 6th IEEE/ACIS International Conference on Computer and Information Science (ICIS 2007), 2007.
 
 
BibTex
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@article{ 10.1109/ICIS.2007.165,
author = {Hu Wang and Chunqiang Gong and Yan Li},
title = {Service-mining Based on the Knowledge and Customer Databases},
journal ={Computer and Information Science, ACIS International Conference on},
volume = {0},
year = {2007},
isbn = {0-7695-2841-4},
pages = {561-568},
doi = {http://doi.ieeecomputersociety.org/10.1109/ICIS.2007.165},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
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TY - CONF
JO - Computer and Information Science, ACIS International Conference on
TI - Service-mining Based on the Knowledge and Customer Databases
SN - 0-7695-2841-4
SP561
EP568
A1 - Hu Wang,
A1 - Chunqiang Gong,
A1 - Yan Li,
PY - 2007
KW - null
VL - 0
JA - Computer and Information Science, ACIS International Conference on
ER -
 
Hu Wang, Wuhan University of Technology, China
Chunqiang Gong, Wuhan University of Technology, China
Yan Li, The University of Southern Queensland, Australia
In this paper, we introduce the concept of Service-mining and show how this mining helps vehicle maintenance centers to improve their services. We propose the conceptual architecture of service-mining system and the data structure. We also propose a framework of Service-mining System, which includes function modules, supporting components and hierarchy. Some potential service patterns that are discovered through mining at the reasoning layer are evaluated by customers? feedback.
Citation:
Hu Wang, Chunqiang Gong, Yan Li, "Service-mining Based on the Knowledge and Customer Databases," icis, pp.561-568, 6th IEEE/ACIS International Conference on Computer and Information Science (ICIS 2007), 2007
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