Main Business Service Dimensions In an E-commerce Environment

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http://doi.ieeecomputersociety.org/10.1109/ICWS.2005.73

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	ASCII Text	x
	Ying Yang, Paul Humphreys, Ronan McIvor, Biao Yang, "Main Business Service Dimensions In an E-commerce Environment," Web Services, IEEE International Conference on, pp. 787-788, IEEE International Conference on Web Services (ICWS'05), 2005.

	BibTex	x
	@article{ 10.1109/ICWS.2005.73, author = {Ying Yang and Paul Humphreys and Ronan McIvor and Biao Yang}, title = {Main Business Service Dimensions In an E-commerce Environment}, journal ={Web Services, IEEE International Conference on}, volume = {0}, year = {2005}, isbn = {0-7695-2409-5}, pages = {787-788}, doi = {http://doi.ieeecomputersociety.org/10.1109/ICWS.2005.73}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, }

	RefWorks Procite/RefMan/Endnote	x
	TY - CONF JO - Web Services, IEEE International Conference on TI - Main Business Service Dimensions In an E-commerce Environment SN - 0-7695-2409-5 SP787 EP788 A1 - Ying Yang, A1 - Paul Humphreys, A1 - Ronan McIvor, A1 - Biao Yang, PY - 2005 KW - null VL - 0 JA - Web Services, IEEE International Conference on ER -

Ying Yang, University of Ulster

Paul Humphreys, University of Ulster

Ronan McIvor, University of Ulster

Biao Yang, University of Groningen

Improving service quality has long been recognized as a key business strategy in consumer market. However, little is written in the literature about service among business organizations. The shortage of knowledge on business service (BS) poses a significant challenge in tracking and improving BS quality in today?s e-commerce environment. To address this, this paper takes a first step to identify main BS dimensions in an e-commerce environment. It first provides a review on BS. Then the BS gap model and main BS dimension are identified. The paper concludes with a summary and future research suggestions.

Citation:

Ying Yang, Paul Humphreys, Ronan McIvor, Biao Yang, "Main Business Service Dimensions In an E-commerce Environment," icws, pp.787-788, IEEE International Conference on Web Services (ICWS'05), 2005

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