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Search Engines' Help Systems
April 07-April 09
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/ITNG.2008.219Fifth International Conference on Inf ...
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Yun-Ke Chang, Miguel A. Morales Arroyo, Amanda Spink, Myat Thu Aung, Kyaw Thu, Ya Lwin, Zaw Win Htike, "Search Engines' Help Systems," Information Technology: New Generations, Third International Conference on, pp. 309-314, Fifth International Conference on Information Technology: New Generations (itng 2008), 2008.
 
 
BibTex
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@article{ 10.1109/ITNG.2008.219,
author = {Yun-Ke Chang and Miguel A. Morales Arroyo and Amanda Spink and Myat Thu Aung and Kyaw Thu and Ya Lwin and Zaw Win Htike},
title = {Search Engines' Help Systems},
journal ={Information Technology: New Generations, Third International Conference on},
volume = {0},
year = {2008},
isbn = {978-0-7695-3099-4},
pages = {309-314},
doi = {http://doi.ieeecomputersociety.org/10.1109/ITNG.2008.219},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
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TY - CONF
JO - Information Technology: New Generations, Third International Conference on
TI - Search Engines' Help Systems
SN - 978-0-7695-3099-4
SP309
EP314
A1 - Yun-Ke Chang,
A1 - Miguel A. Morales Arroyo,
A1 - Amanda Spink,
A1 - Myat Thu Aung,
A1 - Kyaw Thu,
A1 - Ya Lwin,
A1 - Zaw Win Htike,
PY - 2008
KW - Help Systems
KW - Human Computer Interaction
KW - Search Engine
KW - Online Help
KW - Taxonomy
VL - 0
JA - Information Technology: New Generations, Third International Conference on
ER -
 
The HELP information provided by search engines can facilitate its user’s information seeking process or hinder it. This study analyzed 20 search engines on how their HELP Systems are placed and organized. Help systems are separated into pre-search help system, and post-search help system, and six aspects of help systems were investigated, including navigation, design elements, technical help, conceptual help, terminological, and strategic aspects. A general taxonomy of existing help systems of search engines is provided as the result. The proposed taxonomy may be used as the framework to develop questionnaire for further study in stereotyping search engine users.
Index Terms:
Help Systems, Human Computer Interaction, Search Engine, Online Help, Taxonomy
Citation:
Yun-Ke Chang, Miguel A. Morales Arroyo, Amanda Spink, Myat Thu Aung, Kyaw Thu, Ya Lwin, Zaw Win Htike, "Search Engines' Help Systems," itng, pp.309-314, Fifth International Conference on Information Technology: New Generations (itng 2008), 2008
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