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Business Value Analysis of IT Services
Salt Lake City, Utah, USA July 09-July 13
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/SCC.2007.36IEEE International Conference on Serv ...
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Chunhua Tian, IBM China Research Lab, China
Rongzeng Cao, IBM China Research Lab, China
Wei Ding, IBM China Research Lab, China
Hao Zhang, IBM China Research Lab, China
Juhnyoung Lee, IBM Watson Research Center
Business value evaluation of IT services is critical for an enterprise to develop an IT project portfolio aligned with its business operations. To lessen the dependency on subjective assumptions on how IT capabilities benefit the implementation of business strategies and operations, this paper proposes a business value modeling approach based on value driver trees which hierarchically model causal relationships from IT capability and performance to operational metrics, business metrics, and finally to business strategic metrics. This paper also presents an asset-based modeling framework and an analysis methodology which helps apply the business value analysis to various IT services. Besides depending on subject matter experts? experience and opinion, the methodology also proposes to apply a regression model to historical data of business metrics to discover and refine quantitative relationships among metrics. A case study is presented to illustrate how the proposed valuemodeling and the regression method help in real-world business value analyses of IT services.
Citation:
Chunhua Tian, Rongzeng Cao, Wei Ding, Hao Zhang, Juhnyoung Lee, "Business Value Analysis of IT Services," scc, pp.308-315, IEEE International Conference on Services Computing (SCC 2007), 2007
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