Quality-aware service delivery has been receiving increasing attention in both software architecture and service management. Our approach values software and service quality assurance, ranging from quality assessment in software architecting to quality matching in service discovery. This paper proposes an integrated QoS-aware service management method, which examines the ?service as a software? development and the ?software as a service? management against QoS requirements. Moreover, we design an integrated QoS-aware service management infrastructure which promises complete software and service workflow management coupled with a QoS ontology development. We develop the QoS property ontology from the viewpoints of technical quality and managerial quality information management.